CatnRose | Policies

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Featured Product

E - Feb 09127
On Sale Price: $30.00
Heart shaped earrings. These earrings are very light. They are made with Swarovski crystals which have been set and baked in coloured ceramic. The heart is then mounted on sterling silver back with French lever clips. There are ten different colours and patterns available. These are our most versatile earrings. They especialy compliment denim.

FREE SHIPPING
with orders over $100
within
Canada and USA

CatnRose Jewelry - Our Service Pledge
Our work is 100 % guaranteed. 30-Day Money Back Guarantee.

All are gemstones and pearls are authentic. All materials and pearls are hand selected by Rose.

We will also exchange clasps of an equivalent value at no additional charges subject to availability when the request is made before we ship your order.

Preferred Customer - Save 10%

Once customers accumulate purchases totalling over $500 they qualify to receive a 10% discount on all their future purchases. We will assign you a Preferred Customer Personal Identification Code. Enter this code in the Shopping Cart page "Preferred Customer" information box, and your invoice total amount will decrease by 10 % before applicable taxes.

Your Preferred Customer status is permanent.

Catnrose Jewelry – Shipping and Handling - Returns.

We will provide free shipping and handling within the Halifax metro area.

FREE SHIPPING with orders over $100 within Canada USA.

We will do our best to ship your order as soon as it is received and paid for. Extra time is required for the special attention to details in designing “One of a Kind” pieces.

Our prefered method of shipment is “Canada Post – XpressPost” service.

Rates are as follows:

- FREE SHIPPING with orders over $100 within Canada USA.

· Within Canada $4

· To USA $6

· International $35

SPECIAL DELIVERY can be requested using our shipper, “FedEx 2 Day” service.

Rates are as follows:

· Within Canada $18

· To USA $28

Full 30-Day Money Back Guarantee

CatnRose Jewelry offers a full 30-day money-back guarantee, NO conditions, NO hassels, on all of our products from the date of purchase. If you are not completely satisfied with your order, we will exchange it or provide a full refund of the product cost. Please note, shipping costs are non-refundable.

Return Process

To return or exchange an item, you must contact us within 30 days of purchase. Please use one of the methods on our “contact us” page to contact us. If your order arrived damaged, please contact the shipper as well as so that an investigation can be launched.

After contacting us, we will issue you a “Return Authorization Number”. Please, send the returns or exchanges (freight paid - we will not accept COD packages) to the following address:

CatnRose Jewelry

175 Third Avenue

Lakeview, Nova Scotia

B4C 4C9

Canada

Please note, all returns must be postmarked no later than the 30th day past the purchase date to qualify for a refund. Please include a copy of the invoice with the items being exchanged or returned along with your “Return Authorization Number”.

It is important to clearly note on your return shipping bill that the item is being returned for “Warranty / Repair”. Also, CatnRose Jewelry is not liable for any damage that may occur to the items being returned during shipping. We strongly recommend that you send your exchange or return insured.

Most returns or exchanges are processed within a week of our receipt of any returned items. All refunds will be credited to the card used to purchase the items for the amount of the product purchased. Shipping costs are non-refundable. You can feel free at any time to inquire as to the status of your exchange or return through our “Contact us” page.