CatnRose Jewelry offers a full 30-day Store credit guarantee, NO conditions, NO hassels, on all of our products from the date of purchase. If you are not completely satisfied with your order, we will exchange it or provide a full store credit . Please note, shipping costs are non-refundable.

CARE INSTRUCTIONS
It is important to understand that these products are to be worn regularly, but with care.

To keep the integrity and to enjoy your products for as long as possible do not bathe/shower/swim/use body lotions/perfumes with your products on. It not only damages the stones/pearls but can harm the integrity of the settings.

To ensure the crystals maintain their sparkle, note that it is important not to drop them or knock them on any surface. Attach them to your body over a soft surface (ie carpeted area).

We will not be accepting goods past our 30 day policy for a store credit that have been worn against the advised care instructions.

To return or exchange an item, you must contact us within 30 days of purchase. Please use one of the methods on our “contact us” page to contact us. If your order arrived damaged, please contact the shipper as well as so that an investigation can be launched.

After contacting us, we will issue you a “Return Authorization Number”. Please, send the returns or exchanges (freight paid - we will not accept COD packages) to the following address: